Terms of Service and Refund/Cancellation Policy

1. Eligibility, accounts and minors

• The Services are open to learners of all ages. For a Student under 18, enrolment, payment and consent must be given by a parent or legal guardian, who is treated as the User on the minor's behalf.
• By registering a minor, the parent/guardian confirms they have legal authority and consents to class participation, communication with the child and session recording as described in Section 8.
• Accounts are created by SURIX only after an enrolment is approved. There is no self sign-up. Student IDs (for example SUR-CVOC-S-00001) are permanent and never transferred or reused.
• You must keep your login details private. You are responsible for activity under your account and must tell us promptly about any unauthorised use.

2. Our Services

• SURIX provides online Carnatic, Hindustani and Western vocal and instrumental education through live 1:1 and group classes, demo sessions, events, a digital Library, music sheets and interactive practice tools.
• Live classes and events are delivered through secure browser-based video powered by Agora.
• SURIX is the evolution of Rethink Raaga. Past experience and testimonials relate to work carried forward from that brand.
• Schedules, Trainers, curriculum and fees may change. We will give enrolled Students reasonable notice of material changes.
• We do not guarantee any learning outcome, examination result (for example Trinity, ABRSM or RSL) or certification recognition. Progress depends on practice, aptitude and attendance.

3. Enrolment, fees and regional availability

• Enrolment is confirmed only after SURIX approves your application and records your payment (or, for a free demo, confirms the booking). Submitting a form does not by itself activate an account.
• India pricing: Students in India are charged in Indian Rupees, inclusive of applicable GST.
• International pricing: Students outside India are charged a standard price in US Dollars. Any local-currency figure shown is approximate and for information only. The final amount and currency are confirmed before payment.
• Group classes are currently available only to Students located in India. Students outside India may enrol in 1:1 classes only. Eligibility is based on the country you declare, which SURIX may verify.
• International Students are responsible for any local taxes or duties charged by their own country.
• Payments are processed by PCI-DSS compliant payment partners (for example Razorpay). SURIX never stores full card, UPI or net-banking details.
• SURIX may restrict the Services in countries where required by law, sanctions or payment restrictions.

4. Monthly tuition and access

• Classes are planned by calendar month. A Student joining part-way through a month may be charged for the remaining confirmed classes only.
• Tuition for the next month should be paid before that month begins. A payment reminder appears on your dashboard near your last class of the month.
• If a month remains unpaid, Join Class, Music Studio, Review Room uploads and the Library are paused. Your profile, attendance history and messages stay available.
• Your saved work and records are never deleted because of a payment pause. Full access returns as soon as SURIX confirms your payment.

5. Refund and cancellation policy

This policy follows the Consumer Protection (E-Commerce) Rules, 2020. Refund and rescheduling flexibility applies only to 1:1 classes.

• Free demo (1:1 only): no payment is taken, so no refund applies. You may cancel or reschedule a demo up to 4 hours before it starts.
• 1:1 cancellation 15 days or more before the package start date: 100% refund, minus any non-recoverable payment gateway fee.
• 1:1 cancellation between 7 days and 1 day before the start date: 25% refund.
• 1:1 cancellation less than 24 hours before the start date, or after the package has started: no refund.
• EU/UK Users: where local law gives a 14-day cooling-off right, it applies unless you expressly asked for classes to begin immediately and acknowledged losing that right.
• Group classes are final once payment is confirmed and cannot be refunded or rescheduled, because of fixed schedules and small batch sizes.
• If a group does not reach minimum numbers, SURIX may cancel, postpone or merge it and will offer a full refund or a transfer.
• If SURIX or your Trainer cannot hold a scheduled class, you will be offered a replacement class at no extra cost.
• Approved refunds are returned to the original payment method within 7-10 business days. Email support@surixmusicacademy.com with your Student ID and transaction reference. International refunds are based on the original USD amount, so the local-currency amount may differ slightly because of exchange rates.
• Any one-time registration fee is non-refundable once classes begin. Promotional prices may carry different refund terms, shown at the time of purchase.

6. Scheduling, rescheduling and attendance

• All class times are shown in Indian Standard Time (IST) unless stated otherwise. Classes are normally 60 minutes.
• 1:1 Students may reschedule once per calendar month, with at least 24 hours' notice, choosing from the Trainer's available slots.
• Classes missed without 24 hours' notice are marked as missed and are not made up, except for documented medical emergencies approved by SURIX.
• Classes begin and end on time. Time lost through late joining is not extended or refunded.
• SURIX may assign a different Trainer to keep classes running (for example during illness) and will give notice where possible.
• Attendance is recorded by your Trainer. Corrections are made only by authorised staff, with a recorded reason.

7. Digital content, sheet music and music tools

• All curriculum, Library documents, sheet music, notation, exercises, backing tracks, branding and the SURIX name belong to SURIX or its licensors.
• You receive a personal, non-transferable, view-only licence while enrolled. You must not download, copy, screenshot, screen-record, print, scrape, share or resell any SURIX material.
• Practice tools such as Raag Lab, Scales & Chords, tuners, Tanpura, Mridangam, Sing Along and Collab Studio are learning aids. Pitch and timing guidance depends on your device and room and is not a formal assessment, an artistic judgement or proof of raga authenticity. Recording delay can be reduced but never fully removed.
• You keep ownership of your own original performances. You allow SURIX to store and play your takes and submissions inside the platform so your Trainer and SURIX staff can review them.

8. Recording and promotional use

• For child safety and quality checks, classes, demos and events may be recorded.
• SURIX will not use a Student's image, voice or performance in marketing (for example our website, Instagram, Facebook or YouTube) without separate, explicit consent from the Student or, for a minor, the parent/guardian.
• You may withdraw promotional consent at any time by emailing support@surixmusicacademy.com. This never affects your classes. We will remove previously published content on request within a reasonable time.
• You must not record, share or publish any class, event or other member's content without SURIX's written consent.

9. Community, messaging and conduct

• Be respectful to Trainers, staff and other members in classes, chats, Community, Music Feed and events. Keep conversations about music and learning.
• Do not share personal contact details, home addresses, social media handles or payment details, and do not ask anyone else for them.
• Do not arrange private lessons, payments or meetings outside SURIX with Trainers or other members.
• SURIX staff may review chats and posts to keep members, especially minors, safe, and may remove content.
• SURIX is not responsible for any contact, meeting or arrangement made outside the SURIX platform, online or offline.
• Abuse, harassment, discrimination, threats, fraudulent payments or repeated breaches of these Terms may lead to suspension or termination without refund for unattended classes.

10. Communications

• By enrolling or booking a demo you agree to receive service messages such as class reminders (24 hours and 20 minutes before class), event reminders, login emails and payment reminders by email, WhatsApp, SMS or in-app notification.
• Marketing messages are optional and governed by our Privacy Policy.
• You must keep your age, contact, country and guardian details accurate, as they affect safety, pricing and eligibility.

11. Technology

• You need a stable internet connection, a supported browser and working microphone, camera and speakers or headphones. Wired headphones are recommended for recording.
• SURIX is not responsible for disruption caused by your own connection or equipment.

12. Disclaimers and limitation of liability

• We work to keep classes and the platform reliable, but cannot promise uninterrupted or error-free service, as we rely on internet, video and payment providers.
• To the extent allowed by law, SURIX's total liability for any claim is limited to the fees you paid for the specific month or package concerned.
• SURIX is not liable for indirect or consequential loss, or for currency conversion differences.
• Nothing in these Terms limits your statutory rights under the Consumer Protection Act, 2019 or the consumer law of your country.

13. Indemnity

You agree to compensate SURIX, its founders, Trainers and staff for claims, losses or costs (including reasonable legal fees) caused by your breach of these Terms, your breach of any law, or misuse of the Services by you or a minor in your care.

14. Force majeure

SURIX is not responsible for delays or failures caused by events beyond its reasonable control, including internet or server outages, power failure, natural disasters or government action.

15. Changes to these Terms

We may update these Terms, including fees, regional availability and scheduling rules. Material changes will be notified in advance where reasonably possible, and you may be asked to accept the updated Terms before continuing.

16. Governing law and disputes

• These Terms are governed by the laws of India, without removing any mandatory consumer rights you have under your local law.
• Please contact us first at the grievance details in Section 18 so we can try to resolve any concern informally.
• Otherwise, the courts at Chennai, Tamil Nadu have exclusive jurisdiction.

17. General

• These Terms and the Privacy Policy form the entire agreement between you and SURIX about the Services.
• If any part is found unenforceable, the rest remains in force.
• Not enforcing a right on one occasion does not waive it.
• SURIX may transfer these Terms as part of a merger or restructuring without reducing your rights. You may not transfer them without our written consent.
• Notices to you may be sent to the email you gave us and are treated as received within 48 hours.
• Ticking a consent box or clicking Accept is a valid electronic acceptance under the Information Technology Act, 2000.
• Nothing in these Terms creates a partnership, agency or employment relationship.

18. Grievance details

• Email: support@surixmusicacademy.com
• Phone: +91-7708002210
• We acknowledge complaints within 48 hours and aim to resolve them within 15 working days. Unresolved consumer complaints may be raised with the National Consumer Helpline or the appropriate consumer forum.